Duty Manager

We Le Méridien Gurgaon, Delhi NCR is looking for a Duty Manager to oversee facilities, security, and customer service.

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues, and improvements.

Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.

Job Responsibilities of Duty Manager

Keep track of monthly, quarterly, and yearly goals

Work with management to assess and improve processes and policies

Monitor and report on revenue and cash flow

Uphold and enforce company policies

Train new hires

Address employee complaints or performance issues as needed

Check-in with employees regularly to determine satisfaction

Schedule shifts

Help management create the department’s budget

Address customer issues and complaints

Schedule regular maintenance and cleaning of facilities

Meet regularly with upper management to stay informed on company issues

Oversee security of the facility

Requirements and skills

Work experience as a Duty Manager or similar management role

Previous experience in the industry preferred

Customer service experience

Knowledge of cash management and bookkeeping procedures

Team management skills

Strong organizational skills

Experience with facilities maintenance and/or security

Strong problem-solving skills

Availability to work in shifts including weekends

BSc in Business Administration is a plus