Duty Manager - Front Office

We Essentia Luxury Hotel Indore is hiring passionate, energetic and experienced candidate for the position of Duty Manager - Front Office.

DUTY MANAGER DUTIES AND RESPONSIBILITIES:

Greets the VIP guests of the hotel. As directed by the  Front office Manager , Performs special services for VIP Guest’s.

Checks cleanliness of lobby and  public areas , lights and as well as front office staff in proper and orderly appearance and behaviour.

Checks on  registration cards  of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

Assists in sending guest  messages  or faxes.

Gives the instructions to the Night  Reception , during the high  occupancy  periods, regarding:  walk-in  guests and release room blocked because of no- shows

Assists in handling room lock problems.

Prepares and checks for VIP’s arrival and  escorts  guests to rooms.

Co-ordinates with all departments concerned in order to maintain Front Office  functions  properly.

Operates the front office  computer  system in order to assist front office attendants.

Checks group department,  fit  and ensure switchboard makes appropriate  wake up calls .

Handles guest complaints and other related problems and reports on the Assistant Manager’s  log book .

Assists reception, business centre,  cashier , concierge and  bell captain  during they are busy.

Answers guests inquires, handles complaints and attend to the needs of the guests.

Approves and sign for  allowances ,  rebates  etc., as required by Front Office Cashier.

Authorises  charges  to be made for  late departures  and/or compliments on them.

Promotes and maintains good public relations.

Motivates and maintains good staff relations.

Maintains and be guided of hotel policy on  credit / lost and found  hotel guests properties.

Follows up in credit check report, liaise with  credit manager .

To responsible for front office operation during the absence of  Front Office Manager  (HO).

To discuss all matters that needed to follow up with the next shift Reception Manager.

Approves the working  schedule  for the front office attendants and submits them to front office manager (HO).

Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

Assigns and Approves Duty roster for all  Front desk  staffs.

Education: 

Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field

Experience: 

Minimum of three years of experience in similar position . Should be familiar with basic computer skills and previous experience in using Hotel management software’s, Telephone Switch board.