Front Office Associate

We DoubleTree by Hilton Hotel Gurgaon - New Delhi NCR is hiring passionate and experienced candidate for the position of Front Office Associate.

Registration, reservation management, and delivering information about rooms, pricing, and facilities are all responsibilities of the hotel front office associate. We'd like to meet you if you have a penchant for customer service and professional experience in the hotel business.

Finally, you will contribute to our guests having a comfortable and memorable stay.

Responsibilities of Front Office Associate:

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Requirements and skills

Work experience as a Hotel Front office associate, Receptionist or similar role

Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills