Assistant Manager - Front Office

We Lemon Tree Premier, Delhi Airport is hiring passionate, talented, energetic and experienced hospitality professional for the position of Assistant Manager - Front Office.

DUTIES AND RESPONSIBILITIES OF ASSISTANT MANAGER - FRONT OFFICE:

Customer Satisfaction (Guest Feedback, Social Media Review).

Financial Performance (Up selling, Room Revenue, Operation Auditing).

Showing Initiative, Problem Solving, Staff Training, Team Leading.

Manages and motivates the Front Office team in order to provide a high standard of service for customers.

Welcomes guests and fosters customer loyalty through his/her friendly manner.

Develops high quality relationships with guests throughout their stay.

Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

Oversee and supervises guest  arrivals  and  departures  with the front office executive and duty managers.

Provide high level of customer service and maintain a high profile in the day to day front office operations.

Ensure that personalized service is offered to each and every guest.

Ensures that the pricing policy and internal  audit  procedures are duly applied.

Supervises the management of debtors, group and individual guest invoicing and cash operations.

Monitor all  executive floor  executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

Prepare monthly and daily  revenue report  and circulate to all HOD's.

Prepare Room revenue and  occupancy   forecast  take action on rate strategies.

Is involved in recruitment of new team members for front office.

Integrates and trains employees, providing support for skills development.

Ensures that all  front desk  employees are well presented (uniforms, personal hygiene etc), and also punctual.

Ensures that the workplace remains clean and tidy

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Have a good knowledge of all systems and standard operating procedures of front office.

Ensures that guest  documentation  and information is available and up-to-date.

EDUCATION:

Degree or Diploma in  Hospitality  Management is an  asset  or Graduates bachelor degree and/or diploma in hotel or other related field.  Computer  Knowledge and experience in MS office programs.

EXPERIENCE:

Minimum 2 to 3 years work experience as Assistant Manager or Team Leader - Front Office /  Guest Relations in a hotel hospitality Industry.