Guest Relation Executive

We Le Royal Méridien Chennai is seeking for a Guest Relations Executive that can deliver excellent service to our hotel's guests. You will respond to concerns and go above and beyond to ensure that our guests are satisfied.

In this position, you must be an outstanding communicator who can maintain a positive attitude in the face of adversity. You should also be dependable and customer-focused, as you'll be our customers' first point of contact.

Responsibilities

Review arrival lists to welcome guests

Attend to special guests and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards

Requirements and skills

Minimum 2 years of experience as a Guest Relations supervisor or Executive.

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and professional attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills

Diploma or BSc/BA in Hospitality Management is preferred