Front Office Associate
About this opportunity
Job Summary
The Front Office Associate is the first point of contact for guests at Trident, Bandra Kurla , Mumbai. This role is responsible for delivering exceptional guest experiences by ensuring smooth check-in and check-out processes, handling guest queries efficiently, and maintaining the highest standards of hospitality aligned with the brand’s luxury service ethos.
Key Responsibilities
Welcome guests warmly upon arrival and ensure a seamless check-in/check-out experience
Handle room reservations, cancellations, and modifications accurately
Provide information about hotel services, amenities, and local attractions
Address guest inquiries, requests, and complaints promptly and professionally
Coordinate with housekeeping and other departments to ensure room readiness
Maintain guest records and update information in the system
Manage billing, payments, and cash handling procedures
Ensure lobby and front desk areas are well-presented at all times
Upsell rooms and hotel services to enhance guest experience and revenue
Required Qualifications
Bachelor’s degree or diploma in Hospitality Management or related field
1–3 years of experience in front office operations (luxury hotel experience preferred)
Excellent communication and interpersonal skills
Proficiency in hotel management software (e.g., Opera or similar systems)
Strong problem-solving abilities and attention to detail
Professional appearance and customer-focused attitude
Key Competencies
Guest-centric mindset
Strong organizational skills
Ability to multitask in a fast-paced environment
Team collaboration
Cultural sensitivity and adaptability
Working Conditions
Rotational shifts, including weekends and holidays
Standing for extended periods
High guest interaction in a luxury hospitality environment
Why Join Trident, Bandra Kurla, Mumbai?
Work with a prestigious luxury hospitality brand
Opportunities for career growth and learning
Exposure to international service standards
Dynamic and professional work environment
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