Front Office Executive

We are seeking a dynamic and customer-focused Front Office Executive to join our team. The successful candidate will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable. As a Front Office Executive, you will be the first point of contact for guests, managing reservations, check-ins, and check-outs, and addressing any inquiries or concerns.

Key Responsibilities Of Front Office Executive:

Guest Services: Greet guests with a warm and friendly demeanor, provide assistance with check-in and check-out processes, and ensure a smooth and efficient operation at the front desk.

Reservations Management: Handle reservations, cancellations, and modifications efficiently. Ensure accurate recording of guest information and room assignments.

Communication: Respond promptly to guest inquiries via phone, email, or in-person. Provide information about the hotel, available services, and local attractions.

Problem Resolution: Address and resolve guest complaints and concerns effectively and promptly. Escalate issues to the Front Office Manager when necessary.

Billing and Payments: Manage billing procedures, process payments, and maintain accurate records of transactions. Ensure guests are informed of all charges.

Coordination: Liaise with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly. Coordinate room status updates.

Standards Compliance: Adhere to Radisson Blu’s standards and policies. Ensure compliance with health and safety regulations and hotel procedures.

Record Keeping: Maintain accurate records of guest information, reservations, and transactions. Prepare daily reports as required.

Upselling: Promote hotel services and amenities. Identify opportunities to enhance the guest experience through upselling.

Qualifications and Skills:

Education: Diploma or degree in hospitality management or a related field.

Experience: Minimum 2 years of experience in a front office or customer service role, preferably in a luxury hotel or resort.

Skills:

Excellent communication and interpersonal skills.

Proficiency in MS Office and hotel management software (e.g., Opera, Fidelio).

Strong organizational and multitasking abilities.

Ability to remain calm and professional in a fast-paced environment.

Fluency in English; knowledge of additional languages is an asset.

Personal Attributes:

Friendly and approachable demeanor.

High level of personal presentation and grooming.

Strong problem-solving skills.

Attention to detail and accuracy.

Team player with a positive attitude.