Duty Manager - Front Office

We Royal Orchid Fort Resort is looking for dynamic, energetic, passionate and experienced candidate for the position of Duty Manager for Front Office Department.

Overseeing daily operations, guaranteeing employee productivity, monitoring the efficiency of all processes, and fostering a positive work atmosphere are all tasks of the Duty Manager. You'll also meet with upper management on a frequent basis to be informed on organisational changes, issues, and improvements.

Finally, you will ensure that all operations run smoothly and that we achieve our hotels objectives.

Responsibilities of Duty Manager:

Keep track of monthly, quarterly and yearly goals

Work with management to assess and improve processes and policies

Monitor and report on revenue and cash flow

Uphold and enforce company policies

Train new hires

Address employee complaints or performance issues as needed

Check in with employees regularly to determine satisfaction

Schedule shifts

Help management create the department’s budget

Address customer issues and complaints

Schedule regular maintenance and cleaning of facilities

Meet regularly with upper management to stay informed on company issues

Oversee security of the facility

Requirements and skills

Minimum 1 year of working experience as a Duty Manager or similar management role

Previous experience in the industry preferred

Customer service experience

Knowledge of cash management and bookkeeping procedures

Team management skills

Strong organizational skills

Experience with facilities maintenance and/or security

Strong problem-solving skills

Availability to work in shifts including weekends