Guest Relations Executive

We JW Marriott Bengaluru Prestige Golfshire Resort & Spa is hiring passionate and experienced candidate for the position of Guest Relations Executive.

Responsibilities of Guest Relations Executive

‍Review guest arrival lists to offer a warm greeting.

Attend to distinguished visitors (such as VIPs) and respond to their questions.

Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions)

Promote services and provide information about amenities, the neighbourhood, and venues.

Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and, if necessary, escalate to the Guest Relations Manager. Log information in the logbook on a daily basis.

Assure that health and quality standards are met.

Requirements For The Position Of Guest Relations Executive

A bachelor's degree in hospitality management or another related discipline is required.

2+ years of experience working as a Guest Relations Executive, or other related position.

A professional certification in hotel management may be preferred.

Should be a customer-focused person with a thorough understanding of the hospitality industry's standards.

Excellent communication abilities, both written and oral.

Outstanding interpersonal and organisational skills.

Excellent time management abilities.