Guest Service Associate

We are hiring energetic, passionate and experienced candidate for the position of Guest Service Associate at The Lalit Jaipur.

Duties and Responsibilities of Guest Service Associate:

Welcome guests upon arrival and assist with check-in and check-out procedures

Provide information and assistance to guests regarding hotel facilities, services, and amenities

Respond promptly to guest inquiries, concerns, and complaints, and resolve any issues to guest satisfaction

Handle guest requests for room service, housekeeping, and other amenities and services

Process guest payments and maintain accurate records of guest accounts

Maintain a neat and tidy front desk area and ensure that all supplies and materials are stocked and readily available

Collaborate with other hotel staff to ensure a smooth and seamless guest experience

Handle emergency situations calmly and professionally

Perform other duties as assigned by hotel management

Skills:

Excellent communication and interpersonal skills

Strong customer service skills and a desire to exceed guest expectations

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Proficiency in basic computer skills and experience with hotel management software

Attention to detail and accuracy in record-keeping and financial transactions

Flexibility and willingness to work a variety of shifts, including weekends and holidays

Ability to remain calm and professional in high-stress situations

Requirements:

High school diploma or equivalent; some college coursework or hospitality training preferred

Previous experience in a customer service role, preferably in the hospitality industry

Familiarity with hotel operations and procedures

Fluency in English; additional languages a plus