Guest Relation Executive

We are hiring an energetic, passionate and experienced candidate for the position of Guest Relation Executive at Crowne Plaza Pune City Centre, an IHG Hotel.

Duties and Responsibilities of Guest Relation Executive:

Review arrival lists to welcome guests

Attend to special guests and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards

Requirements and skills

Minimum 1 year of experience as a Guest Relations Executive

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and professional attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills