Guest Service Associate

Position:  Guest Service Associate - Operations

Qualification:  Graduate / Bachelor’s Degree in Hotel Management / Any Specialization in F&B or hospitality or Aviation related field

Experience:  Fresher / 1 year of experience in cinema, retail, or restaurant operations

Salary: 14k to 18k (Depending upon the interview)

Timings: Morning and Evening Shifts (Rotational shifts)

Morning:- 8 am to 5 pm

Evening:- 5 pm to 2 am

 

FUNCTIONAL RESPONSIBILITIES:

 Responsible for selling the food items across the counter and in the auditorium.

 Responsible for promoting all promotions associated with brand partners related to Box Office / Food

& Beverage.

 Prepares the wooden tray, laying out napkins and utensils, making sure the condiments are refilled,

performing all other preparation tasks.

 Responsible to collect cash for each sale done.

 Responsible to record the sale and cash collected at the end of each shift.

 Responsible to use the POS for recording the sale.

 Responsible to record all items received at the counter at the beginning – during the shift.

 Responsible to check the quality of the items being placed in the warmer and cold case.

 Responsible to arrange and serve the food as per the hygiene standard using gloves and tongs.

 Responsible to use dispensing machine for coffee – tea – coke

 Responsible to use selling devices such as hand held and PDA devices.

 Responsible to keep clean work area like food counter – warmers - cold cases – dispensing machine

- Popcorn maker and floors are clean.

 Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen

staff is running out of any items...etc.

 Presenting menus, suggesting dishes, assisting in drink selection, informing customers about food

preparation details, communicating specific customer needs to the commis.

 Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts

and drinks, removing courses, replenishing utensils, refilling glasses.

 Prepare mixed drinks for service to the customers table.

 Obtaining revenues, issuing receipts, accepting payments, returning the change.

 Filling in for absent staff as needed.

 Assisting with special events as needed.

 Greet all guests and owners warmly with an appropriate greeting.

 Adhere to grooming and appearance standards consistently.