Front Office Supervisor
About this opportunity
We are hiring passionate, energetic, and experienced candidate for the position of Front Office Supervisor at Apollo Dimora Calicut, Kerala.
Duties and Responsibilities of Front Office Supervisor :
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations .
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front office team members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit / floor limit policies.
10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
11. Build strong relationships and liaise with all other department's especially housekeeping , reservations etc.
12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND ( Do Not Disturb ) and paging for in-house guests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
16. Performs other duties as assigned, requested or deemed necessary by management.
17. Ensure Front office log book and hotel log book is always updated and actioned upon.
18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
19. Participate in hotel committees and task force assignments.
Other Skills and Requirements:
A positive attitude and excellent communication skills.
Experience of motivating and leading a winning team.
Ability to remain calm whilst under pressure.
Knowledge of Opera / Fidelio / Other world Class Property Management System is required.
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