Guest Relation Associate - Front Office
About this opportunity
We are looking for passionate and energetic hospitality professionals for the position of Guest Relation Associate - Front Office at Radisson Hotel Bhopal .
Duties and Responsibilities of Guest Relation Associate:
Review arrival lists to welcome guests
Attend to special guests and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards
Requirements and skills for Guest Relation Associate:
Minimum 6 months of experience as a Guest Relations associate
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
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