Front office Supervisor

We The Park Chennai is hiring dynamic, energetic, passionate, and experienced candidates for the position of Front Office Supervisor.

Duties and Responsibilities of Front Office Supervisor:

1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel  reservations .

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses  suggestive selling  techniques to sell room nights, increase  occupancy  and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the  front desk  team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit /  floor limit  policies.

10. Allocate rooms to  expected arrivals  after checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department's especially  housekeeping , reservations etc.

12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting  wake-up  calls, enabling  DND  ( Do Not Disturb ) and paging for  in-house  guests.

13. Cross Check all billing instructions are correctly updated 

14. Controls cash  transactions  at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Supervise the operations of the front desk to ensure an optimal level of service and  hospitality  is provided to the guests.

16. Performs other duties as assigned, requested or deemed necessary by management.

17. Ensure Front office  log book  and hotel log  book  is always updated and actioned upon.

18. Ensures  safety  by following guest  check in  and  security  procedures and reporting suspicious activity to security, manager, or MOD.

19. Participate in hotel committees and task force assignments.

20. Assist all departments in sevicing the guests during high volum  periods.

Other Skills and Requirements:

Good communication Skills.

Should have minimum 2 years of working experience as a front office supervisor or similar role.