Front Office Associate

Sayaji Hotel, Indore, is renowned for its warm hospitality and excellent service. We take pride in creating memorable experiences for our guests, offering luxury accommodation, fine dining, and personalized service.

Front Office Associate Role Summary

As a Front Office Associate , you will be the face of Sayaji Hotel, ensuring a seamless and pleasant experience for all guests from check-in to check-out. You will play a key role in delivering exceptional customer service and maintaining the highest standards of hospitality.

Key Responsibilities

Guest Services: Welcome and assist guests with check-in, check-out, and reservations. Address guest inquiries, requests, and complaints professionally.

Front Desk Operations: Handle room assignments, key issuance, and payment processing efficiently using the property management system.

Communication: Coordinate with other departments (Housekeeping, Concierge, etc.) to fulfill guest needs promptly.

Billing and Records: Maintain accurate billing and guest records. Handle financial transactions and prepare reports as required.

Appearance and Conduct: Maintain a professional demeanor and adhere to grooming standards. Represent the hotel's brand and values in all interactions.

Upselling: Promote and upsell hotel services, packages, and amenities to maximize guest satisfaction and revenue.

Problem Resolution: Identify and resolve guest concerns effectively and escalate issues when necessary.

Qualifications and Skills

Education: Bachelor’s degree or diploma in Hospitality, Hotel Management, or a related field.

Experience: 1-2 years of experience in front office or customer-facing roles, preferably in the hospitality industry.

Skills:

Excellent communication and interpersonal skills.

Proficiency in English and Hindi (knowledge of additional languages is a plus).

Familiarity with front office software (e.g., Opera, IDS, or similar).

Strong organizational and multitasking abilities.

Personal Attributes:

Polished and professional appearance.

Friendly, approachable, and guest-oriented personality.

Ability to remain calm under pressure and handle high-stress situations effectively.

Why Join Sayaji Hotel?

Opportunity to work in a prestigious hotel with a focus on guest excellence.

Competitive salary and benefits package.

Growth and learning opportunities in the hospitality industry.

A supportive and inclusive work environment.

At Sayaji Hotel, we believe in creating unforgettable experiences, not just for our guests but also for our team members. Join us and be part of a legacy of excellence!