Assistant Manager - Housekeeping

We JW Marriott Hotel Kolkata is hiring, energetic, passionate and experienced candidate for the position of Assistant Manager - Housekeeping.

Job Responsibilities of Assistant Manager - Housekeeping:

Should have an eye for detail and the ability to effectively deal with  guests , other departments and housekeeping staff.

Obtains list of  vacant  rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.

Experience with  turn down service , special needs of  VIP  Guests, foreign dignitaries, etc. is helpful.

Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.

Prepares and distributes the Room assignment sheet and floor keys to  room boys .

Maintain clear and efficient communication and coordination with the  Front Office  and other departments of the  hotel .

Schedules  the cleaning of the room carpets, upholstery, and draperies as needed, along with  deep cleaning  projects and window cleaning as necessary.

Schedules cleaning for  lobby  area, public restrooms, telephone areas, hallways, entrances, elevators.

Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

Schedules cleaning of all meeting rooms after a completed function.

Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

Inventories  cleaning supplies  & linen stock to ensure adequate supplies.

Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training,  coaching , counselings and also enforces to the hotels standard operating procedures.

Ensure all meeting room functions are properly  set  up according to the requests indicated on the meeting room/event function sheets.

Ensures guest rooms are properly secured and that proper  key control  procedures are utilized by the housekeeping staff.

Advises  manager , desk  clerk, & admitting personnel of rooms ready for  occupancy .

Rewards employees  who  use their empowerment to meet or exceed guest expectations.

Print all housekeeping related reports and traces from  PMS .

Assists in  controlling   expenses  by the housekeeping department.

Confirm all housekeeping staff members have arrived or find substitutes for absent employees.

Maintain high quality of housekeeping standards in:  1) the guest rooms 2)  linens  and uniforms 3)  lost and found  procedures 4) laundry and 5) public area.

Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.

Co-ordinate with  vendors  eg: Pest control, Laundry services and other outsource services.

Attend to any guest complaints and take service recovery measures if required.

Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

Prepare annual housekeeping  budget .

Submit requests for repair and periodic maintenance of cleaning equipment.

Prepares store  requisition , purchase other supplies and equipment, also monitor  par  stock on all housekeeping  guest supplies  and linens.

Other Responsibilities for the position of Assistant Manager - Housekeeping:

Co-ordinate with  front office  and sending room  discrepancy  lists.

Select, staff, recruit, hire, and train qualified housekeeping candidates.

Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.  May prepare reports concerning room occupancy,  payroll  expenses, and department expenses.

Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and  ensure more efficient operation.

Orient and familiarise new personnel with hotel facilities and operating hours.

Control all  expenditures  relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.

Oversee any guest communications from housekeeping.