Housekeeping Associates

Radisson Lucknow City Center is hiring energetic, passionate, and experienced candidates for the position of Housekeeping Associates.

Job Duties and Responsibilities of Housekeeping Associate:

Enters and prepares the room for cleaning.

Dusts  the room and furniture.

Replenishes  guestroom  and bath supplies.

Cleans the bathroom.

Cleans the closet.

Vacuums and racks the carpet.

Checks and secures the rooms.

Replenish  amenities  according to the operational standards.

Deliver and retrieve items on  loan  to guests e.g. iron and ironing boards

Ensure  security  of guest rooms and privacy of guests

Perform rotation cleaning duties (e.g.  steam  clean carpets, spring cleaning, super cleaning etc.) as required

Cleans guest bathroom/bedroom/floor corridor.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive  guest relations  at all times.

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Empty trash containers and ashtrays.

Remove all dirty terry and replace with the clean  par  to the designated layout.

Remove soil, dirt,  soap  build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

Replace facial, toilet tissue and bathroom amenities in correct amount and location.

Inspect condition of bathrobes and replace soiled/damaged ones.

Remove dirty bed linen and  make up  bed with clean linen.

Replace  laundry  bags and slips.

Clean closets and door tracks on  check-out  rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and  luggage rack .

Dust and polish all furniture.

Realign furniture to the floor  plan .

Responsible for replenishment of guest  complimentary  water.

Responsible for the cleanliness and maintenance of his work area.

Responsible for the Hotel property in the work area.

Attends to guest calls, guest requests /guest complaints in the area assigned to him.

Authorise to enter in guestrooms for cleaning and providing  turndown services  as per requirement.

Responsible for following the standard operating procedures.

Responsible for achieving and exceeding the guest satisfaction  score .

Update  status  of rooms cleaned on assignment sheet.

Return and restock cart at end of shift.

Other Requirements:

Minimum 1 year of working experience in similar role.

Hotel Management will be plus point.

Good communication skills.

Abilities to handle pressure.